Parent's Guide ESRB
The ESRB (Entertainment Software Rating Board) is an organization that assigns ratings in regards to appropriate age group. ESRB ratings consist of two parts.
The Rating Symbol can be found on the front of game packaging and the game's description page on our site. This symbol suggests the appropriate age group for the game based on the game's content.
Content Descriptors are located on the back of a game's packaging. These terms denote content in games that may be of concern to parents, such as strong violence or suggestive situations. ESRB videogame ratings function almost like MPAA movie ratings. It's important to note that ESRB ratings only designate the appropriate gamer age. Above all, it is every parent's responsibility to decide what is appropriate for their children.
The ESRB Ratings Categories are as follows:
Does J&L Game match prices with retail store?
No. we do not offer price matching on its website versus retail store. They are slightly different.What is a release date?
A release date is the day that a manufacturer chooses to release a product. Release dates are subject to change at the manufacturers discretion. J&L Game updates release dates on a daily basis and will keep you informed of any changes. If you have preordered an item and its release date changes, you will receive an e-mail from J&L Game updating you on the matter.
What is a backorder?
An item that is backordered is currently out of stock. We will send backordered items as soon as they are available. No charge is made for backordered items until they are shipped.
When will I receive my backorder?
The wait time for backorders varies depending on the item in question. If a title is popular and still being manufactured, the wait time is likely to be only a few days. If the title is rare and/or out-of-print, the wait time will be significantly longer.
Backorders will be shipped separately as they become available. There are no extra fees for split shipping regarding backordered items. In order to get the most recent information about a title, please place your name on the waitlist for it.
What if I don't want to wait for the backordered item to be available again?
If you do not wish to wait for the backordered item, please Contact Us to cancel the orders. If you do not cancel the item, the order will be still be active and we will ship out the backordered item as soon as we get it in stock.
Availability of new backorder items
Certain items are sometimes out of stock despite our best efforts. When an item is sold out, you can place your name on the waitlist for the title. As soon as we receive the backordered item we will email everyone on the waitlist. Waitlisted titles are offered for sale on a first-come, first-serve basis.
Availability of pre-owned backorder items
If a used game becomes unavailable, it may be extremely difficult to get back in stock. If you are looking for a pre-owned copy of a game that has sold out, please put your name on the waitlist. Waitlisted titles are offered for sale on a first-come, first-serve basis.
What if I can't find a product that I'm looking for on your website?
Sometimes we don't list certain products due to lack of popularity or rarity. If you can't find a specific product on our website, please contact us and we will tell you if we have that product available
What is the age requirement?
To purchase products rated or classified as product inappropriate to minors, such as "Matured (M)" or "Adult Only (AO)", you must be 18 or older to purchase and we do not sell such products to minors. .